:root{font-family:Inter,system-ui,Arial,sans-serif;color:#17202a;background:#f4f6f8}*{box-sizing:border-box}body{margin:0}header{height:64px;background:#111827;color:white;display:flex;align-items:center;justify-content:space-between;padding:0 28px}header form{margin:0}.brand{color:white;text-decoration:none;font-weight:800;font-size:18px}main{max-width:1180px;margin:28px auto;padding:0 18px}.page-head{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:20px}.page-head h1{margin:6px 0}.card{background:white;border:1px solid #e4e7eb;border-radius:14px;padding:20px;margin-bottom:18px;box-shadow:0 2px 10px rgba(15,23,42,.04)}.grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:14px}.office-card{text-decoration:none;color:inherit;display:block}.office-card:hover{border-color:#9ca3af}.badges{display:flex;gap:6px;flex-wrap:wrap;margin-top:14px}.badge{font-size:12px;padding:5px 8px;border-radius:999px;background:#fee2e2;color:#991b1b}.badge.ok{background:#dcfce7;color:#166534}.tabs{display:flex;gap:12px;flex-wrap:wrap;margin:16px 0 22px}.tabs a{background:white;padding:9px 12px;border-radius:9px;text-decoration:none;color:#374151;border:1px solid #e5e7eb}h1,h2,h3{color:#111827}label{display:flex;flex-direction:column;gap:6px;font-weight:600;font-size:14px}input,textarea,select{width:100%;border:1px solid #cbd5e1;border-radius:9px;padding:10px 12px;background:white;font:inherit}textarea{resize:vertical}button,.button{background:#111827;color:white;border:0;border-radius:9px;padding:10px 15px;font-weight:700;text-decoration:none;cursor:pointer}.ghost{background:transparent;border:1px solid #4b5563}.inline-form{display:flex;gap:10px;align-items:end}.inline-form input{min-width:280px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.full{grid-column:1/-1}.check{flex-direction:row;align-items:center;gap:8px}.check input{width:auto}.muted,small{color:#6b7280}.code{font-family:ui-monospace,SFMono-Regular,Consolas,monospace;font-size:13px}.codebox{margin-top:14px;background:#f8fafc;border:1px dashed #cbd5e1;padding:10px;border-radius:8px;font-family:monospace}.list a,.list>div{display:grid;grid-template-columns:180px 90px 1fr;gap:12px;padding:12px;border-top:1px solid #e5e7eb;text-decoration:none;color:inherit}.chat{display:flex;flex-direction:column;gap:10px;min-height:280px}.bubble{max-width:75%;padding:11px 13px;border-radius:14px;white-space:pre-wrap}.bubble small{display:block;font-size:10px;margin-bottom:4px}.bubble.customer{background:#e5e7eb;align-self:flex-start}.bubble.assistant{background:#dbeafe;align-self:flex-end}.alert{padding:12px 15px;background:#e0f2fe;border-radius:9px;margin-bottom:16px}.alert.error{background:#fee2e2;color:#991b1b}.login-body{min-height:100vh;display:grid;place-items:center;background:#111827}.login-card{width:min(420px,92vw);background:white;padding:30px;border-radius:16px}.login-card form{display:flex;flex-direction:column;gap:14px}@media(max-width:700px){.form-grid{grid-template-columns:1fr}.page-head{align-items:flex-start;flex-direction:column}.inline-form{width:100%;flex-direction:column;align-items:stretch}.inline-form input{min-width:0}.list a,.list>div{grid-template-columns:1fr}.bubble{max-width:92%}}

.header-left{display:flex;align-items:center;gap:28px}.header-left nav{display:flex;gap:8px}.header-left nav a{color:#d1d5db;text-decoration:none;padding:8px 10px;border-radius:8px}.header-left nav a:hover{background:#1f2937;color:white}.notice{padding:12px 15px;border-radius:9px;margin-bottom:16px;background:#e0f2fe}.notice.success{background:#dcfce7;color:#166534}.hint{background:#f8fafc;border:1px solid #e2e8f0;border-radius:9px;padding:12px;color:#475569}.btn{display:inline-block}.btn.primary{background:#111827}.status-dot{display:inline-block;width:9px;height:9px;border-radius:50%;background:#16a34a;margin-right:6px}@media(max-width:700px){.header-left nav{display:none}}

/* ===== Painel do escritório ===== */
.office-body{background:#f5f7fb;color:#172033}.office-shell{min-height:100vh;display:grid;grid-template-columns:250px minmax(0,1fr)}.office-sidebar{position:sticky;top:0;height:100vh;background:#0f172a;color:#fff;padding:22px 16px;display:flex;flex-direction:column;border-right:1px solid #1e293b}.office-logo{display:flex;gap:11px;align-items:center;padding:0 8px 22px;border-bottom:1px solid #243044}.office-logo-mark{width:38px;height:38px;border-radius:11px;background:#fff;color:#0f172a;display:grid;place-items:center;font-weight:900}.office-logo div{display:flex;flex-direction:column;min-width:0}.office-logo strong{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:14px}.office-logo small{color:#94a3b8;font-size:11px;margin-top:2px}.office-nav{display:flex;flex-direction:column;gap:5px;margin-top:20px}.office-nav a{display:flex;align-items:center;gap:11px;color:#cbd5e1;text-decoration:none;padding:11px 12px;border-radius:10px;font-weight:650;font-size:14px}.office-nav a span{font-size:18px;width:20px;text-align:center}.office-nav a:hover{background:#172033;color:#fff}.office-nav a.active{background:#fff;color:#0f172a}.office-sidebar-footer{margin-top:auto;padding:18px 8px 0;border-top:1px solid #243044}.office-status{font-size:12px;color:#cbd5e1;margin-bottom:12px}.office-logout{width:100%;background:transparent;border:1px solid #334155;color:#e2e8f0;padding:9px 12px}.office-content{min-width:0}.office-topbar{height:68px;background:#fff;color:#111827;border-bottom:1px solid #e6eaf0;padding:0 30px;display:flex;align-items:center}.office-topbar div{display:flex;flex-direction:column}.office-topbar strong{font-size:14px}.office-topbar small{font-size:11px;margin-top:2px}.office-main{max-width:1320px;margin:0 auto;padding:30px}.welcome-card{background:linear-gradient(135deg,#111827,#1e293b);color:#fff;border-radius:20px;padding:34px;display:flex;align-items:flex-end;justify-content:space-between;gap:30px;box-shadow:0 12px 30px rgba(15,23,42,.12)}.welcome-card h1{color:#fff;font-size:32px;margin:6px 0 8px}.welcome-card p{color:#cbd5e1;max-width:680px;margin:0;line-height:1.6}.eyebrow{font-size:11px;letter-spacing:.12em;font-weight:800;color:#64748b}.welcome-card .eyebrow{color:#94a3b8}.welcome-actions{display:flex;gap:10px;flex-wrap:wrap}.button.secondary{background:#fff;color:#111827;border:1px solid #dce2ea}.welcome-card .button.secondary{background:transparent;color:#fff;border-color:#64748b}.stat-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin:20px 0}.stat-card{background:#fff;border:1px solid #e5eaf0;border-radius:15px;padding:20px;display:flex;flex-direction:column;box-shadow:0 4px 14px rgba(15,23,42,.035)}.stat-card small{font-size:12px;color:#64748b}.stat-card strong{font-size:30px;color:#0f172a;margin:6px 0}.stat-card span{font-size:12px;color:#94a3b8}.office-dashboard-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.office-panel{background:#fff;border:1px solid #e5eaf0;border-radius:16px;box-shadow:0 4px 16px rgba(15,23,42,.035);overflow:hidden;margin:0}.office-panel-head{padding:19px 20px;border-bottom:1px solid #edf0f4;display:flex;align-items:center;justify-content:space-between;gap:15px}.office-panel-head h2{font-size:16px;margin:0 0 3px}.office-panel-head p{font-size:12px;color:#64748b;margin:0}.office-panel-head>a{font-size:12px;color:#334155;text-decoration:none;font-weight:700}.compact-list>a,.appointment-compact-row{display:flex;align-items:center;gap:12px;padding:14px 18px;border-top:1px solid #f0f2f5;text-decoration:none;color:inherit}.compact-list>a:first-child,.appointment-compact-row:first-child{border-top:0}.compact-list>a:hover{background:#f8fafc}.avatar{width:38px;height:38px;flex:0 0 38px;border-radius:50%;background:#e9eef5;color:#334155;display:grid;place-items:center;font-size:11px;font-weight:800}.avatar.big{width:44px;height:44px;flex-basis:44px}.compact-main{display:flex;flex-direction:column;min-width:0;flex:1}.compact-main strong{font-size:13px}.compact-main small{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:3px;font-size:11px}.mode-pill,.status-pill{font-size:10px;font-weight:800;padding:5px 8px;border-radius:999px;white-space:nowrap}.mode-pill.ai{background:#dcfce7;color:#166534}.mode-pill.human{background:#dbeafe;color:#1d4ed8}.mode-pill.paused{background:#f1f5f9;color:#475569}.status-pill.pending{background:#fff7ed;color:#c2410c}.calendar-mark{width:38px;height:38px;flex:0 0 38px;border-radius:10px;background:#f1f5f9;display:grid;place-items:center;color:#475569}.empty-state{padding:28px;display:flex;flex-direction:column;align-items:center;text-align:center;color:#64748b;gap:5px}.empty-state strong{color:#334155}.empty-state.large{padding:60px 20px}.office-page-heading{display:flex;align-items:flex-end;justify-content:space-between;margin-bottom:18px}.office-page-heading h1{font-size:28px;margin:5px 0}.office-page-heading p{color:#64748b;margin:0}.conversation-list-panel{overflow:hidden}.conversation-list{display:flex;flex-direction:column}.conversation-row{display:flex;align-items:center;gap:14px;padding:16px 18px;border-top:1px solid #eef1f4;text-decoration:none;color:inherit}.conversation-row:first-child{border-top:0}.conversation-row:hover{background:#f8fafc}.conversation-meta{display:flex;flex:1;min-width:0;flex-direction:column}.conversation-meta strong{font-size:13px}.conversation-meta small{font-size:12px;margin-top:4px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation-arrow{font-size:26px;color:#94a3b8}.conversation-page{max-width:1100px}.conversation-head{display:flex;justify-content:space-between;align-items:flex-end;gap:20px;margin-bottom:18px}.back-link{font-size:12px;text-decoration:none;color:#64748b}.conversation-title{display:flex;align-items:center;gap:12px;margin-top:12px}.conversation-title h1{font-size:20px;margin:0}.conversation-title p{font-size:12px;color:#64748b;margin:3px 0 0}.mode-form{display:flex;align-items:end;gap:9px}.mode-form label{font-size:11px;color:#64748b}.mode-form select{min-width:130px;margin-top:5px}.office-chat-panel{background:#eef2f6;border:1px solid #e1e7ee;border-radius:16px;padding:22px;min-height:430px;max-height:58vh;overflow:auto;margin-bottom:15px}.office-chat-panel .bubble{box-shadow:0 1px 2px rgba(15,23,42,.06)}.office-chat-panel .bubble.customer{background:#fff}.office-chat-panel .bubble.assistant{background:#dbeafe}.reply-box{background:#fff;border:1px solid #e2e8f0;border-radius:15px;padding:18px;display:grid;grid-template-columns:220px 1fr auto;gap:14px;align-items:end}.reply-box>div:first-child{display:flex;flex-direction:column;gap:4px}.reply-box>div:first-child small{font-size:10px}.reply-box textarea{min-height:74px}.reply-actions{display:flex;align-items:center}.appointment-list{display:flex;flex-direction:column}.appointment-row{display:grid;grid-template-columns:42px minmax(0,1fr) auto auto;gap:14px;align-items:center;padding:17px 19px;border-top:1px solid #eef1f4}.appointment-row:first-child{border-top:0}.appointment-info{display:flex;flex-direction:column;min-width:0}.appointment-info strong{font-size:13px}.appointment-info span{font-size:12px;color:#475569;margin-top:3px}.appointment-info small{font-size:10px;margin-top:4px}.small-button{font-size:11px;padding:8px 10px}.appointments-compact{min-height:120px}
@media(max-width:980px){.office-shell{grid-template-columns:1fr}.office-sidebar{position:relative;height:auto;padding:14px 16px}.office-logo{padding-bottom:12px}.office-nav{flex-direction:row;margin-top:12px;overflow-x:auto}.office-nav a{white-space:nowrap}.office-sidebar-footer{display:none}.office-topbar{display:none}.stat-grid{grid-template-columns:repeat(2,1fr)}.office-dashboard-grid{grid-template-columns:1fr}.office-main{padding:20px}.welcome-card{align-items:flex-start;flex-direction:column}.reply-box{grid-template-columns:1fr}.conversation-head{align-items:flex-start;flex-direction:column}.mode-form{width:100%}.mode-form label{flex:1}.appointment-row{grid-template-columns:42px minmax(0,1fr) auto}.appointment-row .small-button{grid-column:2/-1;justify-self:start}}
@media(max-width:560px){.office-main{padding:16px}.office-nav{gap:2px}.office-nav a{padding:9px 10px;font-size:12px}.office-logo-mark{width:34px;height:34px}.welcome-card{padding:24px}.welcome-card h1{font-size:26px}.welcome-actions{width:100%}.welcome-actions .button{flex:1;text-align:center}.stat-grid{grid-template-columns:1fr 1fr;gap:10px}.stat-card{padding:15px}.stat-card strong{font-size:24px}.conversation-row{padding:14px 12px}.mode-pill{display:none}.office-chat-panel{padding:14px}.appointment-row{grid-template-columns:36px minmax(0,1fr)}.appointment-row .status-pill{grid-column:2}.appointment-row .small-button{grid-column:2}}

/* ===== Fluxo de agendamentos ===== */
.appointment-section{margin-bottom:20px}.finalized-section{margin-top:20px}.appointment-card{border-top:1px solid #eef1f4;padding:18px 20px}.appointment-card:first-child{border-top:0}.appointment-card-main{display:grid;grid-template-columns:42px minmax(0,1fr) minmax(150px,.45fr) auto;gap:14px;align-items:center}.appointment-datetime{display:flex;flex-direction:column}.appointment-datetime strong{font-size:13px;color:#1e293b}.appointment-datetime span{font-size:12px;color:#64748b;margin-top:3px}.appointment-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin:14px 0 0 56px}.appointment-actions form{margin:0}.appointment-actions .danger{background:#b91c1c}.appointment-actions .warning{background:#92400e}.appointment-alt-note{margin:12px 0 0 56px;padding:9px 11px;background:#eff6ff;border-radius:9px;color:#1e40af;font-size:12px}.alternative-box{position:relative}.alternative-box summary{cursor:pointer;list-style:none;background:#fff;color:#111827;border:1px solid #dce2ea;border-radius:9px;padding:8px 10px;font-size:11px;font-weight:700}.alternative-box summary::-webkit-details-marker{display:none}.alternative-box form{margin-top:8px;display:flex;gap:7px;align-items:end;background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;padding:10px}.alternative-box input{min-width:130px;padding:8px;font-size:12px}.status-pill.pending_confirmation{background:#fff7ed;color:#c2410c}.status-pill.alternative_proposed,.status-pill.awaiting_customer_confirmation{background:#eff6ff;color:#1d4ed8}.status-pill.confirmed{background:#dcfce7;color:#166534}.status-pill.completed{background:#ecfdf5;color:#047857}.status-pill.cancelled,.status-pill.rejected{background:#fee2e2;color:#991b1b}.status-pill.no_show{background:#fef3c7;color:#92400e}.finalized-row{opacity:.92}
@media(max-width:850px){.appointment-card-main{grid-template-columns:42px minmax(0,1fr) auto}.appointment-datetime{grid-column:2}.appointment-card-main>.status-pill{grid-column:3;grid-row:1/3}.appointment-actions,.appointment-alt-note{margin-left:0}.alternative-box form{flex-direction:column;align-items:stretch}.alternative-box input{min-width:0}}

/* ===== Lembretes automaticos de agendamento ===== */
.reminder-summary{margin:12px 0 0 56px;display:flex;align-items:center;gap:8px;flex-wrap:wrap;font-size:11px;color:#64748b}.reminder-summary>strong{font-size:11px;color:#334155;margin-right:2px}.reminder-chip{padding:5px 8px;border-radius:999px;background:#f1f5f9;color:#475569;font-weight:700}.reminder-chip.sent{background:#dcfce7;color:#166534}.reminder-chip.pending,.reminder-chip.sending{background:#eff6ff;color:#1d4ed8}.reminder-chip.failed{background:#fee2e2;color:#991b1b}.reminder-chip.skipped,.reminder-chip.not_scheduled{background:#f1f5f9;color:#64748b}@media(max-width:850px){.reminder-summary{margin-left:0}}

/* ===== Reagendamento pelo cliente ===== */
.reschedule-request-box{margin:0 18px 14px;padding:14px 16px;border:1px solid #dbe3ee;border-radius:12px;background:#f8fafc}.reschedule-request-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:8px}.reschedule-request-box p{margin:5px 0;color:#475569;font-size:14px}.reschedule-actions{padding:10px 0 0;margin-top:10px;border-top:1px solid #e2e8f0}.reminder-chip.suspended{opacity:.75}

/* Mensagem de audio: o arquivo original nao e armazenado; somente a transcricao aparece no painel. */
.audio-transcription-label{display:block;width:max-content;max-width:100%;margin:1px 0 7px;padding:4px 7px;border-radius:7px;background:rgba(15,23,42,.07);color:#475569;font-size:10px;font-weight:800;letter-spacing:.01em}

/* Perfil do escritório */
.office-logo-image{object-fit:contain;background:#fff;}
.profile-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;padding:22px;}
.profile-grid .wide{grid-column:1/-1;}
.profile-grid label{display:flex;flex-direction:column;gap:6px;font-size:12px;font-weight:700;color:#475569;}
.profile-grid input,.profile-grid textarea{width:100%;box-sizing:border-box;}
.profile-actions{display:flex;align-items:center;gap:12px;flex-wrap:wrap;}
.profile-logo-large{width:96px;height:96px;object-fit:contain;border:1px solid #dce3ec;border-radius:14px;background:#fff;padding:6px;}
.profile-description{font-size:12px;color:#64748b;margin:0;}
.profile-notice{padding:12px 16px;border-radius:10px;margin:0 0 18px;background:#dcfce7;color:#166534;}
.profile-notice.error{background:#fee2e2;color:#991b1b;}
@media(max-width:640px){.profile-grid{grid-template-columns:1fr;padding:16px;}.profile-grid .wide{grid-column:1;}}

/* Catálogo de serviços (Fase 1 de Orçamentos) */
.budget-catalog-list{display:grid;gap:12px;padding:18px}.budget-service-card{border:1px solid #e2e8f0;border-radius:12px;padding:17px;display:flex;justify-content:space-between;align-items:flex-start;gap:20px}.budget-service-main{min-width:0}.budget-service-main strong{font-size:15px;color:#0f172a}.budget-service-main p{color:#64748b;font-size:12px;margin:8px 0}.budget-service-main b{font-size:13px;color:#1e293b}.budget-service-main ul{font-size:12px;color:#475569;margin:8px 0;padding-left:18px}.budget-service-main .status-pill{margin-left:10px}.budget-service-actions,.budget-form-actions{display:flex;gap:9px;align-items:center;flex-wrap:wrap}.budget-service-actions form{margin:0}.budget-check{display:flex!important;flex-direction:row!important;align-items:center;gap:9px}.budget-check input{width:auto}.profile-grid [hidden]{display:none!important}.budget-service-actions .secondary{background:#e2e8f0;color:#334155}@media(max-width:650px){.budget-service-card{flex-direction:column}.budget-service-actions{width:100%}}